Before this, I speak very highly of Air Asia. Because of Air Asia, it really makes flying so much easier for us and because of Air Asia too we Malaysians can enjoy cheaper flights too.
But boy oh boy...imagine this scenario, book and paid the air tickets for 19 of my friends for Kuching-Bali-Kuching flight in March 2008 intending to fly in September school holiday. Everything was okay then. Hence we proceed to book one of the best hotels in Ubud Bali and Kuta Bali with all the payments paid up. We have even booked and paid our tour guide in Bali to bring the 19 of us around. We are all happily looking forward to September to go to Bali.
But yesterday, we heard from rumours that the Kuching- Bali-Kuching flight will be terminated this August. In other words the flights that we have paid for has been canceled. Without believing those rumours , I rang up the helplines for Air Asia and true enough the flights are truly terminated!!!You all can imagine how angry and disappointed we are!! Moreover, the airline doesn't have the courtesy to inform us about it officially...real cruel!!
Then we requested to reroute our trip, that is to fly us there via another airport..but to our shock , Air Asia want us to pay RM 1400 for each of us if we want to reroute our flight to be in Bali on the date that we have booked earlier.
Another option they give us is to fly earlier in early August just before the termination of that flight sector comes into effect....how to fly earlier when we are all teachers and there is no school holiday on those dates??
Worst frustrations is when we have difficulties like this , we emailed the guest support, we rang them, NOBODY pick up the phone or answer our email. I have just sent another email to the CEO of Air Asia to kindly request him to reroute us to Bali and return too at no extra cost . Hopefully he will give me a favorable reply...just keeping my little fingers closed or else all our 4 stars hotel money and tour guide payment will all go down the drain!!
Will update you all again on the outcome if I can any feedback from Air Asia. Wish me luck for our holiday dreams has been shattered into 2 pieces like the cliff in Bali below:
Updated Monday 28/7/08 :
Got a call from Air Asia Kuching Office at 1.30 pm this afternon telling me that Air Asia will reroute all the 19 of us for FREE from Kuching - Kuala Lumpur - Bali and return.
That must be the best news for all the 19 of us and that was prompt action from Air Asia too. Got all our air tickets for the reroute already .The only thing is, we will reach Bali only at 7.45 pm instead of 3.45 pm and my best friend Mary will miss her mum first death's anniversary on the 2nd of October since we will only reach Kuching at 10pm on that day. But nevermind , thanks to Air Asia and especially to Tony for reading my email and take into heart our humble suggestion. That does put back the trust we have in Air Asia that has been in us all this while.